Drop down ButtonDrop down Button< ££ >Teaser Link Arrowco2

Customer Reviews.

service

2

not treated very well by the receptionist

09 February 2018

sales

5

Easy and hassle free

09 February 2018

service

5

Service carried out was satisfactory within the time expected and the assistant helped me bringing my car to the main entrance after service.

09 February 2018

service

5

they did what they said was on the tin

09 February 2018

service

5

Great Service..... great communication, professional manner!

06 February 2018

service

5

Andy the manager was always on hand and staff were always friendly. Picking the car up was a pleasure it had been covered and my wife received flowers and my daughter a teddy bear.

02 February 2018

service

5

Efficient, polite and friendly. Excellent service

01 February 2018

sales

4

Few bits of polish from valet on bodywork & 1 dust cap missing otherwise would have been 5 star

30 January 2018

service

5

Ready at the agreed time

29 January 2018

service

4

Very pleased with service

29 January 2018

service

4

Good service

27 January 2018

service

4

Disappointed with cleaning of interior.

26 January 2018

service

5

Car returned service and valeted

22 January 2018

service

5

Serviced when arranged contacted when ready no fuss

20 January 2018

service

3

My service experience was okay.

19 January 2018

service

4.5

The only issue I have is that some times I asked for a call back and I had to chase.

17 January 2018

service

5

As above, great showroom, excellent and friendly staff and a quick and efficient turnover.

15 January 2018

service

2

It was in originally for 1 day. Told they could not find an issue. Went out to the car park and the problem was evident. Left it in for a further 2 days. Not resolved and did not find the explanation of Damp in the car plausable. Have to rebook.

12 January 2018

sales

5

I love my new car, there was a slight issue with the light, but Jordansorted it out straight away.

10 January 2018

service

5

Fab service

10 January 2018

sales

5

Happy with the car, finance and service from james

10 January 2018

service

5

advised of problems and car was left valeted

09 January 2018

sales

5

Neil Leather

02 January 2018

service

3

We I had my first call the person on the other end was not helpful

30 December 2017

service

1

My car was not quality checked before handover. The service was unsatisfactory; there was a fault; and I had to return the car for further attention. This is the second time my car has been in for work and I had to bring it back that time as well.

25 December 2017

service

5

everything went smoothly from initial contact to collecting my car

21 December 2017

service

3

it's getting annoying still having to go to BMW for services--if this is to continue just let customers know when booking in service so they do not waste their or any one else time.

20 December 2017

sales

5

Very straightforward throughout. Salesperson ensured the smooth running of the sale from start to finish.

20 December 2017

sales

4

As above

19 December 2017

service

5

Great staff

19 December 2017

service

1

Service intervals are to far apart. After 3 years the air filter still was not due to be changed, £50 for the customer to pay for this to be changed was ridiculous and spoilt the service experience.

16 December 2017

sales

5

Always helpful and friendly

16 December 2017

service

1

Still waiting for my complaint to be answered ....why won’t it let me leave 1 star

15 December 2017

service

5

Good service

15 December 2017

service

5

Stefan the salesman was fantastic

12 December 2017

sales

5

Amazed

12 December 2017

sales

5

Extremely Satisfied. Can’t actually thank James enough. Also Neil for risking his life on a test drive with me!

12 December 2017

sales

5

Sam was excellent!!! Sam made it painless unlike my previous experiences of buying a car. Due to the level of customer service I received my husband is considering using William's when he changes his car.

12 December 2017

service

1

Completely botched my 1st service by not resetting the computer. As a consequence brake pad warning came on despite being told after service there was aporox 4k miles left on them. Was told the only way to resolve this was to have then replaced! POOR

10 December 2017

sales

5

excellent experience

10 December 2017

service

4

I would have liked a paper record of the service, only reason not 5*.

09 December 2017

service

3

The actual service was done correctly as far as I can tell and within the time specified. I also asked for an explanation of how to update the map on the satnav. but the instructions I was given were incorrect. The website is usless for this.

09 December 2017

service

5

Angela was brilliant, nothing was too much trouble and she kept me in the loop on everything

08 December 2017

service

5

All good And friendly service and the questions I had they rang me and let me know finished my car at a reasonable time .

07 December 2017

sales

5

Again, first class. Talked through the car on collection day. All questions answered.

06 December 2017

sales

5

from first entering the showroom which was set out nicely, to sitting in the leather chairs with a good cup of coffee also the relaxed atmosphere made the difference. I have purchased new vehicles over the years but the mini experience was the best!

05 December 2017

service

5

Because I was completely satisfied. Especially Alice Hill for her courteous and professional manner. She should be given an immediate pay rise !

05 December 2017

service

5

Easy and quick

02 December 2017

service

5

They gave excellent service in all aspects. They didn't clean my car when it was serviced, but did voluntarily collect it a few days later and take it to be cleaned: that is excellent customer service.

01 December 2017

sales

5

My car was delivered sooner than expected so very pleased. I felt like a VIP driving out of the showroom in my new car! I also thought the gift of flowers was a lovely gesture. Stefan really helpful throughout the whole process