Great communication throughout

I have given this answer because I was under the impression from the email I received that while my vehicle was being serviced it was also having a small Valet so I emptied my vehicle but on its return it hadn't had anything done.

The car was cleaned perfectly and the call back for collection time was spot on. Even on a Saturday Nicola was lovely, friendly and very cheerful!

good communication and drop off and pick up made easy

Satisfied with communication and friendliness of the staff.

Thank you for making it so easy. The car was a birthday gift to my daughter. Great customer service - best I have seen so far!

Staff couldn't help me enough

Did what they said they would do

Service completed whilst I waited. Quick, clean and my car came back washed and vacummed.

The team at Bolton have always given a very good service

Same as a ove, from booking to collecting

Easy, friendly and engaging

I was very satisfied as everything was very efficient

The car wasn't available when we arrived for the prebooked test drive. It was brought to us though after that and we received flowers, teddy, fuel which was a nice gesture. The delivery of the car was delayed as it hadn't got MOT.

Great sales guy not over pushy

TLC package, speedy service

Staff excellent customer service 5 star very helpful

Lovely very personable sales person Jamie Jackson

I got a hire car while they did the repairs and since they had non I got a test car

Quick

Wasn't advised about closing time , but work done as requested

Collected and returned home all done and cleaned too.

We were extremely well looked after and the time was taken to explain everything.

Everything dealt with quickly and well

You do what you say you are doing.

Customer service is exceptional, friendly atmosphere with experienced staff

great customer service and communication from start to finish

Really good dealing with Williams

There has been good communication through out

No issues

Hard to get an appointment

Friendly, customer focused and efficient

Angela was very helpful, I was contacted and the necessary work carried out. I also had a courtesy car which was of great benefit. However, since then my tyre pressure warning light has been on which I find worrying.

I was treated so well. It was an absolute pleasure to do business with this centre. So attentive to detail without being pushy. Very professional I would like to thank Jamie for this In addition the showroom was immaculate

Confusing information about service requirements and costs

Extremely friendly and helpful service reception agent. Service completed on time. Car nicely cleaned.

Very happy in the main but the new car has a slow puncture on the rear left tyre. We informed Williams of this the following morning after picking it up after noticing the tyre pressure was very low on the information system .

Great customer service

Excellent service

Fantastic service from jerad very knowledgeable, friendly.

Attentive and caring staff. Even larked my car for me because I couldn't find a space.

Friendly and easy

I had to ask specifically to have the tyre pressure checked as the warning message shows a lot is the main issue I have had with the car and only real concern, was told not standard check felt bit put out and wasted time driving an hour to dealer

Because it's expensive

.

My grandparents are long standing loyal customers of BMW and wouldn't consider anything other than a new BMW Mini Cooper for my first car.

Again due to James Humphreys.

Friendly sales personnel who are very knowledgeable. No pressure buying.

Easy to book. Efficient service. Excellent communication.

Quick efficient service