All very helpful and friendly

excellent

I was told the it would take 1 hour to carry out the inspection when I called for the appointment. When I arrived for the appointment, I was told it was going to take 2 hours.

See above answer.

Everything was perfect, no complaints.

Car recall dealt with quickly

Car working fineThey even cleaned the car

As above Jordan kept us informed of all stages and updated with regular e mail also.

Kept us informed of how our order was progressing and helpful as regards to options available to us

I was attended to very promptly and was advised on what would be happening to my vehicle. I was told I would be given a call when my vehicle was ready to collect.

It would have been completely satisfied but my Mini was delayed.

The dealership were genuinely friendly and helpful. Nothing was too much trouble and they took lots of time to explain the new car features so I felt entirely comfortable when driving away with my new car.

Professional service, waiting time was as expected, well looked after whilst waiting, car was returned sparkling like new

The receptionist did all she could to help me. The work was completed quickly which meant I wasn't hanging around for long. The car was also cleaned inside which was much appreciated.

Jerard at Williams Mini Bolton was excellent, there was a slight delay (2 days) to handover of our car due to a glitch with the tax system, but they handled it very well and made sure we had a courtesy car in the meantime.

They were super nice with me, they were very considerate when I was transferring into the car as I use a wheelchair in life.

the work was carried out, with the addition of a couple of little "snags".

Excellent support from the Bolton dealership

Dealt with my call and booking in an excellent manner

Price of service high

Everything was easy and simple. Staff were very helpful.

Thorough service; clear explanation of the work undertaken; cleaned the car which is very much appreciated.

Fixed problem quickly.

seamless and thorough

Very satisfied - good customer service.

Dealt with dealership before. Jordan Lawson was very helpful and professional. Would return again when next changing my car.

Everything is god although having booked in for winter tyres and no clean it still took nearly two hours

I love my new mini. You can tell the quality of the car and it’s so nice to drive

Efficient and pleasant satff

All employees were friendly and helpful - everything was prepared and waiting making booking in easy and quick. Car ready at stipulated time -and valeted and clean - great

Very disappointed, a glossy image does not equate to good service.

Easy process from start to finish - never rushed or pressured into a decisionJed Morris was very knowledgeable - happy to give options/opinions

Would have scored higher however the fact that I could not pay on a card massively let’s them down. A card protects the customer and is generally secure for the company, fits with money laundering legislation. It can only be a money saving exercise

A pleasant "shopping environment", good choice of vehicles in the showroom, great user friendly vehicle building tool on the computer. On collection a courteous and friendly sales person who explained every gadget on the car - happy customer!

Amy was extremely helpful and explained all aspects of the service.Staff made me feel very welcome offering drinks and cakes as I stayed and worked whilst car was serviced.

Jamie kept me up to date with the progress of my new car.

Got my car back in one piece Quick and efficient work done

Stefan listened to my needs and has done his very best to provide exactly that

For the reasons given above. Dean was very helpful when I collected my car.

Again great service, all sales persons where friendly and great attention to detail on delivery

We had a fault light on the dashboard saying the fog light wasn’t working. We booked it in to get it checked, arrived at 09.30 and were told that BMW would call us around 17.00 to pick it up. We asked if it could be done any quicker, and were told No

Excellent service and pleasant waiting area and refreshments

Good

A very good sales man Jed morris

As above and all delivered within the expected time frame and a lovely valeted car

A long story, was in touch with the service manager on a number of occasions.

Representative Dean made everything easy for me.

Efficient agent. Kind to a computer dummy! Gave me lovely flowers. Very patient.

As above would rather have kept my old car and carried on paying the same amount each month.

Everyone is always pleasant helpful and try to make your stay, if you are waiting, as comfortable as possible