I feel lied to about the collision waiver. We all know it's to waive the excess and not for the insurance for the day

Easy to park up, easy to find reception, greeted with a nice smile, everything explained thoroughly, work completed in the expected time

Dealing with knowledgeable and dependable people.

Inspection and MOT done on schedule. provided coffee while I waited

Great customer service

Prompt attention

As expected

Kept me informed on minis in stock. Polite and professional.

For the reasons given in 1 above.

Looked after, listened to. Helped get the best deal for me. Guided through the process smoothly and professionally Quick service

It arrived early

Previously stated :

Helpful and I managed to get the right car for me.

Very smooth interaction with staff.

This is based solely on my experience with the service department, not the sales department.

Sales men very helpful and friendly,

Always excellent service If I had one complaint it would be that there's no after sales service once you've bought the car

It was perfect

Really easy process and good communication

Service completed within time frame given.

very happy

Asked for a price to fix missing petrol cap. Still waiting for this 2 weeks later even though I have chased up!

When booking in the service, as a full time worker I wanted a Saturday appointment which I was able to get. Unfortunately there was no option for a courtesy car or a wait appointment. Was given the wrong opening time and was half an hour early

After having our mini serviced, which was a great service, with a detailed video sent to my email account showing works being done, but the whole experience was spoiled when our mini was given back to us not cleaned ( a problem with the jet wash)

The courtesy car I was provided with was filthy!

Courteous staff who kept me updated on progress

Easy and fast service experience

Issue with my car & was offered a taxi home whilst it was mended & put through mot again. Did everything to help, & make my life easier

Kept informed

Eoin was really helpful, friendly and professional. This is my 3rd motability car and has been far best in customer care.

A very busy morning but staff did their utmost to complete the work on my car as quickly as possible but still maintaining standards

Welcoming reception, the lady on reception was business-like. Answered all my questions and advised me when car was expected to be ready.

I was looked after in a professional way from start to finish

Staff nice and helpful

Excellent

Went very smoothly

service was first class Jerard Morris the salesman was great he helped me a lot with the options and was very helpful throughout the purchase.

Great service

After booking car I for a service I had an issue with the car a week before. I called mini to ask them to look at it whilst in for service in advance of bringing the car in. I was told it may not be possible to look at the issue as they were busy.

various price quotes Waiting to drop off and collect car too long Service book not stamped Only 1 lady serving at desk Other staff not helpful

Car ready on time, clean inside and out. All seems well.

wouldn't have it any other way

Speedy and great communication