I was left waiting for 2 1/2 hours from 4pm until 6.35pm after dropping my car off at 8,30am. Due to limited time I decided not to have a tyre fitted that day and just get the car cleaned but it got put to one side and another car done instead.

Angela was great, very helpful

An ongoing problem with my wipers still not 100%. Told need to buy new blades despite being in the garage for the same fault when a motor was replaced.

The process of voluntary termination was time consuming and not what I expected, especially as Mini has approached me to see if I wanted to change my car.

My Car was returned looking like it was brand new.

All smoothly handled, from "check-in" to "check out"

The overall experience was good. The only thing that I found frustrating was that the phones never seemed to be answered.

Nothings too much trouble

The service was done in the time stated plus wash and valet. The breakfast offered was very welcome.

Unfortunately while my car was undergoing a system upgrade, the process crashed. I had gone to collect my car "at end of play" but had to return again the next day when the system upgrade had been completed.

car ready on time

Had an out of warranty problem but Thomas Gosling in service reception is a credit to your company, he is very professional and nothing was to much trouble to him and we agreed on a dual compromise

Poor valet - car not cleaned properly inside or out and could have done a better job myself. Car not ready at the time stated and had to wait around for half an hour despite being told car was ready.

Always very busy book your car in at the mini section - then next time you queue up and then was told you now book in at the BMW service section this time told after queueing no now your back at the mini section

Easy to book appointment, staff were polite and helpful. No problems with the service.

Very helpful and did what they say they would. Free courtesy car too.

Very pleasant people that I was introduced to

Good service

High level of personal friendly service

Very happy with this service

Great contact and feedback. Angela? On reception very helpful. Loved the video of underneath my car and explanation of work carried out!

Polite and courteous

Did exactly what they said they would

The same reason to the first question. I have bought my many minis over the years from Williams because of the excellent service offered pre and post sale

Friendly service, just initially wasted time

very helpful

Friendly and helpful staff who took the time to get to know me rather than just pay lip service. I felt valued as a person. Lovely waiting area.

Can't fault them at all

Helpful staff, not happy that payment could not be made by card

Andy on reception was very helpful. I needed the car back by a certain time and he got it back earlier than needed. Also rang as soon as ready

Smooth service from booking in to collection

The service has always been very good. Staff extremely polite, friendly & helpful

Very good communication throughout the time from choosing to acquiring my new car. Jamie Jackson was most helpful throughout the process.

Very good experience, as the process was clear and customer-focused. Most features of the car were familiar but I had to ask for an explanation of the sat nav which I'd requested as an add-on.

The car was ready at the time stated and I was talked through the things I needed to know. My Advanced driver's badge(IAM) was put on my new car. I was offered hospitality. I was given 7 days of insurance which proved to be very important.

Given plenty of imforation regards progress of manufacture and delivery

I hadn't intended to buy a new mini but the deal made it impossible to turn down, very happy

More clarity as to exactly each service is covering and what they are actually checking

Easy to park up, easy to find reception, greeted with a nice smile, everything explained thoroughly, work completed in the expected time

I feel lied to about the collision waiver. We all know it's to waive the excess and not for the insurance for the day

Inspection and MOT done on schedule. provided coffee while I waited

My car was off the road from the 10 May until the 28 June due to the appalling service received from Williams. I could't begin to cover in such few words

Dealing with knowledgeable and dependable people.

Prompt attention

Great customer service

As expected

Kept me informed on minis in stock. Polite and professional.

For the reasons given in 1 above.

Looked after, listened to. Helped get the best deal for me. Guided through the process smoothly and professionally Quick service

It arrived early