Attentive and caring staff. Even larked my car for me because I couldn't find a space.

I had to ask specifically to have the tyre pressure checked as the warning message shows a lot is the main issue I have had with the car and only real concern, was told not standard check felt bit put out and wasted time driving an hour to dealer

Because it's expensive

.

Again due to James Humphreys.

Easy to book. Efficient service. Excellent communication.

Friendly sales personnel who are very knowledgeable. No pressure buying.

Quick efficient service

The problem was fixed why I waited, kept up to date with prgress and was looked after with refreshments and a offer of sandwiches for lunch.

Again the service was fantastic. The staff in particular Angela were all extremely helpful.

I am completely satisfied because of the great level of consumer care I have experienced up to this point

from start to end , looked after, excellent

Because I waited over 1 hour with an 18 month old child to get a number plate fitted as the first one was not done correctly then they fitted me another number plate and paid £15 for the plate and £5 fitting the fitting which I think is a joke

Great staff, nice show room

As above. Prompt and efficient

The staff try to accommodate any requirements regarding fitting in for a service and the collection time of your car to suit you.

in and out just right for me

The staff were friendly and ensured I felt comfortable throughout. The cappuccino machine is an added bonus when feeling tired after work. There's always a welcoming atmosphere. Jed came into work on his day off so I could collect my car, thank you!

Prompt friendly service from booking in to getting job done.

Absolutely nothing to justify giving a lower rating.

There ain't anything for me to complain about......

Poor interior vac

I would prefer to be able to book a time slot for the service/MOT this would be much more convenient for me in terms of travel and waiting time. ( i had to wait a number hours to pick up the car as there were already cars in front of mine on the day)

The MOT completed however had to request the service (which it was booked in for) and end of warranty check as this hadn't been done when I received the call just before 5pm. I did not receive MOT pass certificate or any doc re the warranty check

It was an easy process and good service

Was satisfied

Level of service provided and the ongoing delivery information

Stefan went out of his way to arrange a test drive for us at short notice and as a consequence had the sale instead of a different dealership which had let us down. Car looked great on collection. Prompt replies to any queries. Excellent service.

I raised a concern over a symbol light showing up when I took my car in for a service. I picked it up and this symbol was still showing and there was no answer as to why when u had been reassured this would be looked into.

Friendly professional service.

John was extremely helpful and nothing was too much trouble.

Great service from Jerard Morris

excellent customer service at williams bolton

Didn't reset service reminder - still saying that the service is due. Contacted the service dept - advised they would ring back - didn't - rang again 2 days later - advised I had to return the car at my own convenience. Refused to collect - poor

Everyone at the dealership was brilliant

Jamie Jackson our Sales Rep was excellent

Vehicle was not cleaned properly and last time was not cleaned at sll

A good job was done on my car and I am happy at the way it is running. I was asked whether I would ring up to make an appointment to have my car cleaned inside and out, which I duly did. It was done whilst I waited and it did not take too long.

I purchased the car secondhand from Williams Bolton about 3 yrs ago - I was impressed with James the salesman , he went out of his way to assist and advise me without any pressure . I recommend Williams for friendly service and quality cars .

Nothing to do with the service staff as they were brilliant but paying for the use of a car that is filthy I don't.

Over the years I have been given an excellent level of service from Williams and am pleased to say it has continued in the Mini centre.

Question 1 basically provided the answer and whole experience was very good even to the valet/car cleaning before collecting. Actual costs in relation to other options similar but overall Experience much better.

Angela who dealt with us for the issues with new car purchased from Mini Liverpool was very helpful

It was again pressure free, there was no 'sales man pressure' and no obligation. The test drive was booked promptly and was easy going. Finalisation of purchase was smooth and collection was special without being too over the top.

Arrived to MINI for 5pm like I was told on the phone, had to wait 45 minutes for it to be ready.

Ged Morris went over and above his job description to make sure everything ran smoothly.

Repaired the issue I had with the air conidtioning promptly and efficiently. Gave me prior warning of all the potential costs / charges so there were no hidden costs when I went to collect my car & pay for the repairs.

On a previous inspection it was pointed out that the front wheels would require swapping with the rears , Would have scored top marks if the technician would have carried out the simple task whilst the vehicle was on the inspection hoist.

Service until completion was very good however I'm really disappointed that I have to keep chasing the dealership re the return of my £500 deposit which is still outstanding 13/09

would definately return for future cars