Customer service,speed and communication

Eoin was fantastic. Great personality and interacted with the kids also. Brilliant communication and answered every question quickly and effectively.

I had booked a visual service , it was free but still cost me a new tyre which I HAD to buy and have fitted

The rear fog light was out and the replacement charge was horrific, perhaps this is a design fault ??

Great service from dealer

Jordan the sales executive was brilliant in answering all our questions and sorting out a good deal for us.

Mini Centre was okay.

The work done was fine. I do wish there were more staff on service check in

Very accommodating and lovely service while I sat and waited for my car

Brilliant service, everyone I dealt with was friendly and not pushy at all

Both the MOT and the guarantee service went according to plan, and, was delighted that my car was picked up from home (knowing the difficulties of the location of Williams Bolton location).

Fast and efficient service

Fast prompt service, details explained, great video

It was disappointing that the sales person who sold me the car was with another customer when I had made an appointment to pick up my car. I was kept waiting for 20 minutes until I asked if someone else could do the paperwork.

Couldn't fault it

Staff at the Bolton mini garage very pleasant Calculations for deposit wrong Had to pay more deposit prior to picking up car Not informed re bringing in Driving licence , NI number or passport Had to return home Twice before picking up the car

Made to feel welcome and comfortable. Jerrard was very willing to help.

Efficient

I had to call 4 times before speaking to someone to arrange an appointment. The front of house staff was really helpful and eventually she sent them a message to say it was highly important. However, this call came a week after the message was left.

The service at Williams was excellent and they were very helpful.

Very friendly and have been given good advice.

Service desk lady Angela was very polite and helpful.

Very friendly booking in process. Was informed when car was ready. All good communications.

Excellent service staff

The service was good but communication poor before hand and on arrival I wasn't told services had moved back to mini stood at BMW for 20 mins before being told Then wasn't expected at mini

It is unclear when my next service is due. It could be 6 weeks after the MOT which would be irritating

The dealership is excellent

Abysmal attitude from start to finish. I can provide more detail if you are interested.

Service completed and car cleaned. I was warned I needed new front brake pads and was quoted £210 for the work. I enquired with local garage who quoted £75 however when they went to replace them, was told they weren't even past half worn yet

Had to chase the servicing department to get an appointment for a service. E mails left unanswered and calls not returned. Very unhappy!

Everything done as expected.

Couple of things on the car that wish I had picked but wasn't made aware. Such as passenger seat height adjustment.

Service carried out, exterior wash ,but interior not done, as previously carried out.

All staff were helpful in this smooth process

Booked in for service and rear brake disc renewal as advised 1 was corroded at Mot in September Renewed brake PADS told me discs were ok this time !!! What am I supposed to believe? Car left dirty / not washed or mats hoovered this time !

No problems

They were extremely flexible and accommodating.

Because a mechanic with the noise should have known something was not right

Came in time and very polished

I was hoping to get a call back to explain how to change the rear brake/indicator bulbs but not received a call as yet

Great service, thorough

Sales Exec Jordan Lawson was the utmost professional throughout our purchase a truly outstanding asset to the Company.

Again I was satisfied although I'm not impressed that you have to pay an insurance fee for courtesy car. Otherwise I would of given 5 stars

Comfortable and friendly