About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

4.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

109 ratings and 88 comments received in the last 90 days.

05 February 2026

Josh was very helpful and made the process easy and exciting

04 February 2026

salesman very good .lots of patience , and commitment towards my Husband and I. Super.

03 February 2026

fantastic service

02 February 2026

Great Service

30 January 2026

great experience

29 January 2026

Jason Howe was brilliant such a nice lad great team work kept me up to date and delivered exactly what I wanted I love my Mini and my Williams Teddy is now called Jason Williams ?????? Thank you for helping me can't wait to go out for a drive soon

28 January 2026

Joe is fantastic and always looks after me. This is my 2nd car grom Joe and I will rwturn to him only again in the future

28 January 2026

Leanne was excellent throughout the process of my purchase

28 January 2026

First class attention all around

27 January 2026

Excellent care from Stuart and Daryl

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25 January 2026

Friendly staff, short wait time and efficient service.

19 January 2026

brilliant service

16 January 2026

Assisted with arranging my car insurance through Mini as my insurance provider were not being very helpful at the time of purchase. Excellent handover of the new Mini.

10 January 2026

easy to deal with

06 January 2026

Jason is great!

02 January 2026

The sales advisor was very helpful and polite and friendly

01 January 2026

Easy to to talk to and just lovely

25 December 2025

Car delivered earlier than planned

23 December 2025

Kept up to date and quick handover

17 December 2025

Leanne was lovely. We had a basic idea of what we would like to purchase and then the finer details we worked on together. Communication was brilliant and advanced notice of when Leanne was out of office was very helpful.

16 December 2025

Everything went very well with the purchase and Stuart listened to what I wanted and my budget not just assuming he knew best. (Like some sales people can do!)

13 December 2025

Amazing and fast

09 December 2025

Daryl and Stuart were fantastic and really went out of their way to ensure everything was as it should be.

03 December 2025

I am very satisfied, salesman and manager of sales were very kind to me considering I ask a lot of questions not being very technically savvy and said please return often if I get stuck with the cars oled operating system.

02 December 2025

The purchase was spot on, there were some issues with delivery delays but the team handled them well and I a overall impressed

02 December 2025

Joseph was very approachable & knowledgeable, understood what I wanted and provided me with flowers & a Williams bear when I collected my new mini.

02 December 2025

Amazing

20 November 2025

Again both of the staff were always keeping us involved in informing us of any developments.

19 November 2025

Straight forward process. Felt that I was given time to make a decision and no question was a silly question. My needs/wants were taken into account and Stuart helped to create my new car in line with these.

18 November 2025

All staff very helpful

18 November 2025

Leanne was brilliant to deal with

08 February 2026

Quick service, kept up todate.

08 February 2026

Made to feel very welcome and not hurried or pressured at any time

08 February 2026

I am still waiting for the Mot certificate

08 February 2026

Very poor experience, rude staff member, didn't communicate properly and didn't complete the required task due to late start on car. Got 2 text asking to leave a 10/10 review or send no if not satisfied sent no and no reply

07 February 2026

Efficient, great service

07 February 2026

Very friendly and kept me updated through out the day while my vehicle was serviced/MOT

05 February 2026

Staff are friendly, and turnaround was good. Also a really nice clean and tidy garage with great refreshments.

03 February 2026

Friendly and courteous staff. Service items snd cost explained and completed

02 February 2026

Did as requested.

29 January 2026

Excellent care and friendly staff

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29 January 2026

The waiting appointment was good - as was the taxi home when the car needed stay overnight. I was displeased that you didn't wash my car when you said you would - I didn't have time to complain about it at the time because I was on the clock for work

27 January 2026

After a breakdown and transport to williams Bolton i was met with complete professionalism reasurance and help.

25 January 2026

Excellent except the check in machines. It's not cheap going to BMW/Mini for a service but the human

22 January 2026

Williams seemed to have moved to semi automated processes. Staff are available to point at the machines and assist if needed, but on collection i needed to wait for a specified person take payment and return key.

21 January 2026

Friendly staff, work completed in time slot, comfortable waiting area with refreshments

21 January 2026

My App is STILL showing I require the service I had done the previous week, I wasn't advised it wouldn't update instantly, I had to phone back and was advised it could take 'a few days' but it's still not updated on your main system.

21 January 2026

I arrived on Tuesday , had booked a courtesy car as I work in Rochdale as a self employed counsellor and can't afford a full day off for a car service , when I arrived there was no car available and I had to book in again

20 January 2026

We were completely satisfied with the centre at Bolton

19 January 2026

The communication style and having to make customers feel good by being present to address their questions and concerns would improve the experience

19 January 2026

I'd booked in on the app but the service centre didn't have my booking. They still accommodated me

18 January 2026

Had to bring car in for a recall, wouldn't provide courtesy car, despite dropping at 8am couldn't guarantee an earlier pickup than 5

18 January 2026

Pleasant staff.Not always easy to communicate with the service dept.What I hoped would be completed in 1 day took 2 and half days.

17 January 2026

Vary good

16 January 2026

Always pleased wirh the service from williams bolton. Prompt, polite and helpful

15 January 2026

Good service

13 January 2026

Service done quick . Still expensive for the work done

13 January 2026

Work was carried out fine. I did ask that the footwells were to be cleaned. They were covered in grit and salt (it had been a snowy/icy day), but I didn't expect my floor pan to be in a worse state than when I dropped it off...

12 January 2026

Excellent work and customer service. Thank you.

10 January 2026

Didn't get a call to say car was ready, or a vehicle health report

07 January 2026

Excellent service. Good explanation of work needed & videos sent. Quick work completed and pick up was excellent. Special thanks to Rob for de-icing my car for me!

07 January 2026

No issues booking my car in for a service. key drop of was very easy. Was kept informed via video of progress. Car was valeted on collection.

05 January 2026

Car was completed on time as promised

05 January 2026

Good service

29 December 2025

Helen on service desk is a perfect example of what a customer looks for when bringing a car in. She is approachable, efficient and friendly. Williams were able to fit me in for an oil service at short notice and the car was returned cleaned

24 December 2025

I asked about a service pack and was provided with a quote. I asked lots of questions and the rep seemed unsure and told me it included the MOT. I rang the company and it didnt. So I cancelled it. Some training is definitely required.

24 December 2025

Good service. Good communication. Friendly staff

23 December 2025

Great team

21 December 2025

The service experience is very relaxing with extremely friendly and helpful staff at bolton

16 December 2025

Excellent service

16 December 2025

Friendly and helpful staff

13 December 2025

Very happy with the experience at Williams Bolton

12 December 2025

No mention of the issue I had with noise from belt / tensioner which is still an issue

09 December 2025

the car was brought in for a brake fluid service +MOT i mentioned that the screen washers were not working properly and was advised that unless this was fixed, the car would fail its MOT. i was quoted a price of over £150 for an initial diagnosis

08 December 2025

nice people

08 December 2025

Because I was able to speak to a very helpful man and not a machine

07 December 2025

Very satisfied. Any issues were promptly resolved and communication was great.

07 December 2025

Hassle free, very fast, good communication

06 December 2025

Was a bit disappointed as I was supposed to have a courtesy car which wasn't available when I arrived so waited two and a half hours for the job to be completed they offered a taxi but was not suitable for my situation

01 December 2025

People I spoke to in store pleasant. Person I spoke to on phone unhelpful.

26 November 2025

Convienent drop off and pick up station

25 November 2025

Very satisfied with receptionist. Customer waiting area and facilities Excellent. Many thanks.

23 November 2025

MOT was subcontracted. I could have paid £20 instead of £55 if taking it somewhere else myself. Push towards online self-serve and payments via apps. Reduced personal customer service experience. Process is only to save BMW/MINI time and money.

22 November 2025

Wonderful service.

22 November 2025

The good was done as advised.

20 November 2025

Appalling

15 November 2025

Your salesman Matthew was so helpful and I will contact him in the future, when i come to change my car.

15 November 2025

They sorted the problem out very efficiently

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Williams Bolton.

Address

1 Vincent Way, Raikes Lane, Bolton, BL3 2NB

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:11:00 - 16:00

Phone

01204 900905

Map

Areas served

Bolton as well as surrounding areas including Bury, Wigan, Chorley and Manchester

View map

Address

1 Vincent Way, Raikes Lane, Bolton, BL3 2NB

Opening Hours

Mon–Fri:08:00 - 17:30
Sat:08:30 - 12:30
Sun:CLOSED

Phone

01204 900900

Map

Areas served

Bolton as well as surrounding areas including Bury, Wigan, Chorley and Manchester

View map